WNR Essentials Shop Return & Refund Policy
We at WNR Essentials Shop are committed to providing quality products and ensuring customer satisfaction. However, please note the following guidelines for returns, refunds, and exchanges:
1. Returns & Refunds
•We only accept returns and provide refunds if the item is unopened, unaltered, and the return request is made within 12 hours of purchase.
•Items that have been opened, used, or altered in any way are not eligible for a refund.
•Shipping and handling fees are non-refundable.
2. Exchanges
•We offer exchanges only if the request is made within 5 hours of purchase and the item is in its original, unused condition.
•Exchanges are subject to availability of stock and will be processed once the original item is inspected and approved.
3. Non-Returnable Items
•Due to hygiene and safety reasons, certain products (e.g., skincare items and opened body care products) are non-returnable.
4. Damaged or Defective Items
•If you receive a damaged or defective product, please notify us within 3 hours of delivery with supporting photos for verification. We will work with you to resolve the issue promptly.
5. Return Process
•Please contact our support team at [contact email or phone number] to initiate a return or exchange. Include your order number and reason for return.
•Approved returns must be sent back in the original packaging, with proof of purchase and all included materials.
We reserve the right to deny returns, exchanges, or refunds if the item does not meet the above criteria. Thank you for shopping with WNR Essentials, and we are here to assist with any questions!